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Return Policy

  1. Subscription Order Returns

    All subscription sales are final due to the personalized nature of the products. Please contact customer@meridiangrooming.com for the replacement of an order that was damaged in transit.

  2. Non-subscription Purchase Returns

    A customer's first order with Meridian is eligible for the 30-day return policy to make sure the products are compatible with the customer. The 30 day period begins on the day of delivery, as marked by the tracking number. Please contact customer@meridiangrooming.com to process the return. This policy does not apply to the bulk buy (6 month supply) option or email offers.

  3. Return Eligibility

    We only accept the return of items that are unopened, unused, and returned within 60 days of delivery, as indicated by the original tracking information. Items that were purchased on sale or in bulk are not eligible for refunds.

  4. Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  5. Refund Timeline

    Once our support team confirms that your refund has been processed, the funds may take 5-10 business days to return to your original method of payment.

    This is a standard banking time frame and will vary depending on your financial institution.

  6. Order Cancellations

    All subscription sales are final due to the personalized nature of the products. Please contact customer@meridiangrooming.com for the replacement of an order that was damaged in transit. Due to the automated process of fulfillment in our warehouses, we are unable to cancel an order that has been confirmed. Please follow our return policy to receive a full refund for your order.

  7. Replacement Assistance

    If you received defective, damaged, or incorrect products, please contact us at customer@meridiangrooming.com and provide a photo of the issue to confirm the condition of your order. Our team will provide replacement assistance.

    Please contact us within 90 days of your order purchase date regarding any assistance that you require. After 90 days, we are unable to guarantee that return, refund, or replacement assistance will be offered for your order.

  8. Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customer@meridiangrooming.com. Allow up to 5 - 7 business days for refunds to be processed.

  9. Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

  10. Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with the photo of the defective or damaged item to customer@meridiangrooming.com

  11. Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

  12. Meridian Protection Plan

    If you purchased the Meridian Protection Plan, we can replace the item(s) placed under this coverage for defective or damaged item(s).

    Please send an email to customer@meridiangrooming.com with photos of the issue(s), the order number, and relevant information of the defective or damaged item. We will then process a replacement for your item.

  13. Return Instructions

    To receive a full refund, please return your order to one of our warehouses of your choosing in accordance with the guidelines below:

    • Lumin Skin 716 Monterey Pass Road Monterey Park, CA 91754, USA

    • Lumin Skin Hoevenseweg 41 4877 LA Etten-Leur, Netherlands

    • Lumin Skin 8 Pandan Crescent #01-01 Singapore 128464

    • Lumin Skin C/- PO Box 138 Moorebank NSW 1875 Australia

  14. Return Guidelines

    Step 1:

    Please check if your order meets all the conditions for a return. It must be unopened and delivered less than 60 days ago.

    Step 2:

    Choose a courier service and pay the cost of return shipping. We do not cover the cost of return shipping nor do we accept in person returns.

    Step 3:

    Email us at customer@meridiangrooming.com with proof of your return. The email should include a photo of your return parcel’s shipment receipt or its active tracking number.

    Step 4:

    Receive a refund. We will issue a refund, and the funds will reach your original payment method within 10 business days.

Keep in touch

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Email us at customer@meridiangrooming.com

Or mail to: 3600 Wilshire Boulevard, Suite 1700, Los Angeles, CA 90010

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