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See a list of FAQs below.

Due to COVID-19, we are currently experiencing delays of 10+ business days to most countries for orders placed with standard shipping. Additionally, tracking statuses are not being consistently updated or only updating when the parcel has arrived in the destination country. However, please be assured that couriers are picking up parcels from our warehouses daily and orders are being pushed into transit for delivery.

The expected transit period for orders shipped with free standard shipping is 10-40 business days due to this courier delay. Please opt for the paid express shipping option at check-out to avail the 3-7 business day transit time.

Additionally, new standard shipping orders to the following countries have been temporarily suspended: China, Chile, Czech Republic, Ecuador, Honduras, Kuwait, Lebanon, Libya, Macao, Maldives, Mauritiana, Mongolia, Morocco, Moldova, Montenegro, Myanmar, Peru, Philippines, Somalia, Sri Lanka, Tunisia. However, express shipping is available for these countries.

We really appreciate your patience during these uncertain times and hope you and your family are staying safe. Thank you for your understanding!

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